Digital Experience Researcher

3 weeks ago

London, Greater London, United Kingdom Vodafone Full time

Role Overview
We are seeking a skilled User Researcher to join our Digital teams at Vodafone UK. As a User Researcher, you will play a crucial role in advancing our omni-channel design process by conducting insightful, strategically significant research.

Responsibilities
Collaborating closely with service design, product and UX design teams, you will conduct research that will help drive Vodafone's strategic roadmap and shape outstanding customer experiences. In this role, you will autonomously lead projects and collaborate with fellow researchers to tackle complex challenges.

Key Accountabilities
Develop research plans, discussion guides, and methodologies. Conduct quantitative and qualitative research, ensuring robust data collection and analysis. Derive actionable insights and recommendations from research findings. Independently lead business critical projects (tier 1s, 0s / top 10). Engage across the entire product development life cycle, from ideation to post-launch optimization.

Requirements
Proven experience with user research in a complex organization. Expertise across a range of user research methods usability testing, qualitative moderation and survey design. Strong ability to work closely with design peers to find solutions and drive projects forward. Confident managing and communicating with senior leaders and justifying strategic decisions. Great problem solving and analytical thinking.

About Us
At Vodafone UK, we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are. We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

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