Digital User Experience Researcher

4 weeks ago


London, Greater London, United Kingdom Vodafone Full time

Location: Remote or Hybrid

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working Hours: Full time hours per week – Mon to Fri

Duration: 12 Months

Hybrid Working: At Vodafone UK, we believe that through collaboration and connection with our colleagues, we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources needed to succeed in this role.

About the Role:

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability, and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

Key Responsibilities:

  • Collaborate with service design, product, and UX design teams to drive strategic decision-making and shape the customer experience.
  • Develop research plans, discussion guides, and methodologies.
  • Conduct quantitative and qualitative research, ensuring robust data collection and analysis.
  • Derive actionable insights and recommendations from research findings.
  • Independently lead business-critical projects (tier 1s, 0s/top 10).
  • Engage across the entire product development life cycle, from ideation to post-launch optimization.

Requirements:

  • Proven experience with user research in a complex organization.
  • Expertise across a range of user research methods, including usability testing, qualitative moderation, and survey design.
  • Strong ability to work closely with design peers to find solutions and drive projects forward.
  • Confident managing and communicating with senior leaders and justifying strategic decisions.
  • Great problem-solving and analytical thinking.

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