Digital Research Specialist
3 weeks ago
Job Summary:
We are seeking a highly skilled Digital Research Specialist to join our team at Capita Pension Solutions. As a Digital Research Specialist, you will be responsible for conducting in-depth research to understand the needs, preferences, and behaviors of our pension customers.
Responsibilities Include:
- Collaborating with cross-functional teams to ensure user research insights are integrated into product and service development processes.
- Analyzing qualitative and quantitative data gathered from user research activities to derive actionable insights.
- Synthesizing findings into clear, concise reports and presentations for stakeholders at various levels of the organization.
- Planning and conducting usability testing sessions to evaluate the effectiveness and efficiency of pension-related digital platforms, tools, and services.
- Collaborating with the wider design team to ensure that customer-centric principles and design guidelines are in place and in the forefront of our delivery of digital journeys.
What We Are Looking For:
We are looking for an experienced Digital Research Specialist who has worked in the financial services sector, specifically in pensions, investments, insurance, or banking. You should have planned, recruited, and managed research projects utilizing different research methodologies and have experience with agile research.
About Capita Pension Solutions:
At Capita Pension Solutions, we continue to grow and evolve our Strategy & Product function. We are at an exciting point in our evolution, defining and executing our strategic goals as well as developing the next generation of market-leading products and services.
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