Adventure Operations Coordinator
1 week ago
Role Overview
The Natural Adventure is seeking a highly organized and detail-oriented individual to join our team as an Adventure Operations Specialist. As a key member of our operations team, you will be responsible for ensuring that our customers have an unforgettable experience with us from booking confirmation to trip completion.
Key Responsibilities
- Provide exceptional customer support and resolve trip issues effectively with minimum disruption to the customer
- Handle booking change requests and make necessary rearrangements with local suppliers
- Monitor balance payments and ensure timely and accurate payment
- Prepare and send pre-departure materials and travel documentation
- Support the sales team by preparing and sending custom itineraries and travel documentation
- Build relationships with local suppliers to ensure we are their partner of choice
Requirements
- No prior experience in the field is required, but a passion for adventure travel is mandatory
- Recent graduate or last-year student, preferably with a major in Tourism
- Excellent organizational skills, attention to detail, and communication skills
- Ability to work under pressure while maintaining accuracy and efficiency
- Friendly attitude and personal integrity
Benefits
- Work from home with flexible working time
- Great discounts for you and your friends/family members on all Natural Adventure trips
- Outstanding learning and development opportunities
- Annual income of £28,000-30,000, including performance bonus
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