Adventure Operations Coordinator

1 week ago


London, Greater London, United Kingdom The Natural Adventure Full time

Role Overview

The Natural Adventure is seeking a highly organized and detail-oriented individual to join our team as an Adventure Operations Specialist. As a key member of our operations team, you will be responsible for ensuring that our customers have an unforgettable experience with us from booking confirmation to trip completion.

Key Responsibilities

  • Provide exceptional customer support and resolve trip issues effectively with minimum disruption to the customer
  • Handle booking change requests and make necessary rearrangements with local suppliers
  • Monitor balance payments and ensure timely and accurate payment
  • Prepare and send pre-departure materials and travel documentation
  • Support the sales team by preparing and sending custom itineraries and travel documentation
  • Build relationships with local suppliers to ensure we are their partner of choice

Requirements

  • No prior experience in the field is required, but a passion for adventure travel is mandatory
  • Recent graduate or last-year student, preferably with a major in Tourism
  • Excellent organizational skills, attention to detail, and communication skills
  • Ability to work under pressure while maintaining accuracy and efficiency
  • Friendly attitude and personal integrity

Benefits

  • Work from home with flexible working time
  • Great discounts for you and your friends/family members on all Natural Adventure trips
  • Outstanding learning and development opportunities
  • Annual income of £28,000-30,000, including performance bonus


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