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Adventure Operations Assistant

1 month ago

London, Greater London, United Kingdom The Natural Adventure Full time
Adventure Operations Intern

At The Natural Adventure, we're seeking a highly motivated and organized individual to join our team as an Adventure Operations Intern. As a key member of our operations team, you will play a vital role in ensuring our customers have an unforgettable experience with us.

Key Responsibilities:
  • Provide exceptional customer support and respond to queries in a timely and professional manner.
  • Collaborate with our Adventure Sales Specialists to ensure seamless transitions from booking confirmation to trip completion.
  • Monitor and resolve trip issues effectively, minimizing disruption to customers.
  • Prepare and send pre-departure materials and travel documentation, ensuring everything is properly organized and documented.
  • Take shifts on our emergency phone line for customers on trips.
  • Communicate post-trip customer feedback to our Sales and Products teams, driving continuous improvement.
  • Support our sales team by preparing and sending custom itineraries and travel documentation.
  • Build relationships with local suppliers to ensure we remain their partner of choice.
Requirements:
  • No prior experience in the field is required, but a passion for adventure travel is essential.
  • Recent graduate or last-year student, preferably with a major in Tourism.
  • Understanding and sharing of our values related to Responsible Travel is mandatory.
  • Outstanding organizational skills and attention to detail.
  • Excellent verbal and written communication skills, with English as a native language or equivalent.
  • Excellent email and phone manner and technique.
  • Ability to work under pressure while maintaining accuracy.
  • Ability to work efficiently without supervision.
  • Friendly attitude and personal integrity.
Benefits:
  • Work from home.
  • Flexible working time.
  • Great discounts for you and your friends/family members on all Natural Adventure trips.
  • Outstanding learning and development opportunities.
  • Full-time Adventure Operations Specialist position after completing the 3-month internship.
  • Great multinational team and a rapidly growing company.