Technical Service Desk Engineer

2 days ago


Whiteley, Hampshire, United Kingdom Copello Global Full time

About the Job

We are looking for a highly skilled Senior IT Help Desk Technician to join our team at Copello Global in Whiteley, Hampshire.

The successful candidate will have excellent technical skills, strong communication abilities, and a passion for delivering exceptional customer service.

Job Description

This role involves providing technical support and resolving issues for our engineering business. Key responsibilities include:

  • Providing technical support for queries and problems via various communication channels
  • Responding to customer inquiries via chat, email, or phone
  • Resolving hardware and software issues, including installation, configuration, and troubleshooting of desktops, laptops, printers, and other equipment
  • Diagnosing system errors and other technical issues
  • Following up with customers to ensure complete resolution of issues and requests
  • Installing or updating software to address issues or fulfill customer requirements
  • Remotely accessing hardware or software for clients to make changes and resolve problems
  • Utilizing an IT Service Management (ITSM) tool to manage IT tickets and workflow
  • Collaborating with the IT team to provide timely customer resolutions and identify potential incidents
  • Building, issuing, and managing IT equipment
  • Assisting with the production of IT staff rotas and schedules
  • Supporting the resolution of customer escalations and complaints
  • Contributing to the administration and improvement of the ITSM systems

What We Offer

  • Salary range: £27,000 - £30,000 per annum
  • 37 hours per week, shift rotations between 8:00 AM and 6:00 PM, plus on-call support during silent hours


  • Whiteley, Hampshire, United Kingdom Tailor Made Technologies Full time

    About UsTailor Made Technologies is a trusted partner for transformative managed technology solutions. We help small and medium-sized enterprises leverage business technology to achieve their goals.Our Mission:To provide comprehensive IT and Communications systems that work seamlessly in the background, enabling businesses to focus on their targets.Job...


  • Whiteley, Hampshire, United Kingdom Tailor Made Technologies Full time

    Role OverviewWe are seeking a highly skilled 2nd Line IT Service Desk Engineer to join our team of experienced engineers. This role involves providing excellent customer support and resolving technical issues via phone, live chat, and email.Key Responsibilities:Provide prompt and effective customer care through efficient ticket managementOffer first-response...


  • Whiteley, Hampshire, United Kingdom Tailor Made Technologies Full time

    Your Career PathAs a 2nd Line IT Service Desk Engineer at Tailor Made Technologies, you will have the opportunity to develop your technical skills and progress within the company.Key Responsibilities:Support a wide range of customers via phone, live chat, and emailResolving technical issues and escalating complex cases when necessaryLiaise with third parties...


  • Whiteley, Hampshire, United Kingdom Copello Global Full time

    About the RoleWe are looking for a highly skilled Senior IT Service Desk Technician to join our team in Whiteley. As a key member of our IT department, you will be responsible for providing technical assistance, troubleshooting, and resolving issues for clients.The successful candidate will have a strong background in IT, excellent communication skills, and...


  • Whiteley, Hampshire, United Kingdom Spectrum It Recruitment Limited Full time

    Job Title: Advanced Technical Engineer">About Us: We are an established recruitment agency that specialises in technology jobs.">Salary: £45,000 - £50,000 per annum">Job Description:">">Responsible for providing technical support to customers, resolving complex hardware and software issues.">Collaborates with and mentors junior members of the service desk...


  • Whiteley, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    This 2nd Line Support Engineer role offers an exciting opportunity to work with a leading IT & telecoms provider on the South coast.The company has recently hired a 3rd line engineer and Network engineer and plans to grow their team in 2025. As a key member of the helpdesk team, you will be responsible for providing technical support to customers and...

  • IT Technical Lead

    4 weeks ago


    Whiteley, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    IT Technical Lead PositionWe are seeking an experienced IT Technical Lead to join our team at Spectrum IT Recruitment.The ideal candidate will have a strong background in IT operations, excellent leadership skills, and the ability to manage multiple tasks efficiently. Key responsibilities include providing 3rd level technical support, collaborating with...


  • Whiteley, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    About Spectrum IT RecruitmentAt Spectrum IT Recruitment, we pride ourselves on providing top-notch talent solutions to businesses across various industries. Our commitment to excellence has earned us a reputation as a trusted partner in the industry. As part of our technical operations team, you will play a vital role in ensuring seamless IT services for our...


  • Whiteley, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Job DescriptionSpectrum IT Recruitment is seeking a highly skilled Technical Support Specialist to join our team.We are looking for an experienced professional to provide 3rd level technical support, collaborate with junior team members, and drive standards. The ideal candidate will have a strong service desk background, great knowledge of technologies, and...


  • Whiteley, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Senior Network Operations Engineer RoleWe are recruiting for a Senior Network Operations Engineer to join our team at Spectrum IT Recruitment.The successful candidate will have a strong background in network engineering, excellent problem-solving skills, and the ability to manage multiple tasks efficiently. Key responsibilities include providing 3rd level...

  • Complex Problem Solver

    22 hours ago


    Whiteley, Hampshire, United Kingdom CV Library Full time

    Job Description: As a 3rd line engineer, you will be responsible for providing technical support to customers, resolving complex hardware and software issues, and reducing reoccurring incidents. You will also collaborate with junior members of the service desk team, provide technical assistance with internal and customer IT projects, and create and maintain...


  • Whiteley, Hampshire, United Kingdom Copello Global Full time

    Career OpportunityWe are seeking an experienced Help Desk Professional to join our team in Whiteley. As a key member of our IT department, you will be responsible for providing technical assistance and support to our clients, working on shift rotations (37 hours per week) between 8:00-18:00.The successful candidate will have an entry-level qualification in a...


  • Whiteley, Hampshire, United Kingdom Matchtech Full time

    Job Description:Provide technical, process, and business expertise in the use of SM, EAM, and other toolsets to support operational ATM Technical Services.Work closely with engineers to achieve their needs and guide users on how to change and improve data structures within toolsets.Participate in improvement and development projects as an expert in how...


  • Whiteley, Hampshire, United Kingdom Copello Global Full time

    Job DescriptionCopello Global is seeking a skilled IT Service Desk Technician to join their team in Whiteley.This full-time role offers a competitive salary between £23,000-£26,000 per annum, plus benefits.The successful candidate will be responsible for providing technical assistance to customers via various channels, including chat, email, and phone.Key...


  • Whiteley, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Job OverviewSpectrum IT Recruitment is seeking a skilled and experienced 3rd Line Infrastructure Engineer to join our growing team. This role involves providing technical support to customers, resolving complex hardware and software issues, and reducing reoccurring incidents.About the RoleWe are looking for a highly skilled individual with strong...


  • Whiteley, Hampshire, United Kingdom Spectrum It Recruitment Limited Full time

    Job SummaryWe are seeking an experienced Helpdesk Support Technician to join our team on the helpdesk. This role offers opportunities for learning and growth, with training and Microsoft certifications planned for the team.


  • Whiteley, Hampshire, United Kingdom Onecom Limited Full time

    We are seeking a talented Technical Service Representative to join our team at Onecom Limited.About the PositionThis is a 12-month contract position, and as a Technical Service Representative, you will be responsible for providing technical support to our customers. Your expertise in testing, data wiping, and creating inspection and fault reports will be...


  • Whiteley, Hampshire, United Kingdom Spectrum It Recruitment Limited Full time

    Job Title: Technical Operations Manager">About Us: Spectrum IT Recruitment Limited is an employment agency that specialises in placing candidates in top tech roles.">Salary: £43,000 - £48,000 per annum">Job Summary:">">We are seeking a highly skilled technical operations manager to join our growing team.">">Key Responsibilities:">">To provide third-level...


  • Whiteley, Hampshire, United Kingdom Copello Global Full time

    Company OverviewCopello Global is a leading provider of IT services, committed to delivering high-quality solutions to our clients. We are seeking an experienced Senior IT Service Desk Technician to join our team in Fareham.The successful candidate will have a strong background in IT, excellent communication skills, and the ability to work in a fast-paced...


  • Whiteley, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Spectrum IT Recruitment is seeking a skilled Senior Network Support Specialist to join our technical operations team. As a key member of the team, you will be responsible for providing exceptional 3rd level technical support to customers, resolving complex hardware and software issues, and reducing recurring incidents.We offer a competitive salary range of...