Customer Relations Advisor
1 month ago
Gleeson Homes is seeking a highly skilled Customer Relations Advisor to join our team. As a key member of our customer care team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest standards of service.
Main Responsibilities- Support the delivery of a 5* customer experience by championing the customer journey and collaborating with regional sales and build teams.
- Act as a proactive member of the regional Customer Care team, promoting and providing a 5* customer service level within the regional operational area.
- Administer and manage all regional complaints in an efficient and timely manner, ensuring customer satisfaction and compliance to the New Homes Quality Code/Consumer Code at all times.
- Excellent customer relationship management skills within an online context as well as face-to-face settings.
- Excellent customer service communication skills, both written and verbal.
- IT literate, especially in relation to Microsoft packages (Work/Excel/PowerPoint/Outlook).
- Experience working within a customer service role.
- Strong collaborative, team working, and interpersonal skills.
- A working understanding of the financial implications of the methods and sequences of build.
- Generous holiday entitlement of 26 days per annum + bank holidays.
- Discretionary Bonus Scheme.
- Holiday Buy Back Scheme.
- Company Pension Scheme.
- Private Medical Insurance Scheme.
- Healthshield membership.
- Life Assurance Scheme.
- Share Purchase Plan.
- Highstreet/Store Discounts.
- Development Opportunities.
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Rochdale, Rochdale, United Kingdom Gleeson Homes Full timeJob OverviewGleeson Homes is seeking a Customer Relations Advisor to support the delivery of a 5* Customer Experience in the region.The ideal candidate will be a people-first champion, striving to deliver the best customer experience, first time, every time.The role requires a keen eye for detail and the ability to complete administrative tasks accurately,...
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Rochdale, Rochdale, United Kingdom Gleeson Homes Full timeJob IntroductionGleeson Homes is seeking a Customer Relations Advisor to support the delivery of a 5-star customer experience in the region. As a key member of the team, you will be responsible for championing the customer journey and ensuring that customers receive the highest level of service.The ideal candidate will have excellent customer relationship...
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