Tesco Travel Money Advisor

4 weeks ago


Rochdale, Rochdale, United Kingdom Travelex Full time

Job Title: Tesco Travel Money Advisor - Foreign Exchange Specialist

Job Type: Permanent

Hours per week: 16

Salary: £12.50 per hour + Monthly Bonus

Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday.

Benefits:

  • A wide range of insurances such as Private Medical, Dental and Critical Illness.
  • Employee wellness programmes that offer guidance and tips on all aspects of wellbeing.
  • A wide range of employee discounts provided by Bravo Benefit.
  • Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
  • 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days.
  • Opportunity to earn a monthly bonus on top of base salary for hitting targets.
  • Pension with a great Pension Provider – Scottish Widows.

Job Summary:

As a Tesco Travel Money Advisor, you will be responsible for providing exceptional customer service and support to our retail customers with their Foreign Exchange options. You will be working in a fast-paced retail environment, supporting our customers with their travel money needs and ensuring that their experience starts off in the best way possible.

Key Responsibilities:

  • Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements.
  • Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services.
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently.
  • Delivering on key performance goals both procedural, operational and customer focused.
  • Utilising your keen eye for detail to process daily online FX request and deliveries.
  • Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures.

Requirements:

  • Numerically proficient – You'll need to have a firm grasp of numbers as you'll be handling large amounts of cash and covering vast amounts of currency regularly daily.
  • IT proficient – You'll be dealing with computers and in house till systems and ordering systems throughout the day.
  • Great Communicator - You'll find talking with people and building relationships comes naturally to you.
  • Desire to succeed – You'll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Interview Process:

Our team of Talent Acquisition Partners or Bureau Managers will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call. You'll then be invited to an online interview with one of our Talent Acquisition Partners, followed by a visit to the bureau where you will meet with the Bureau Manager face-to-face.

About Travelex:

We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.



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