Customer Relations Advisor

4 weeks ago


Rochdale, Rochdale, United Kingdom Gleeson Homes Full time
Job Introduction

Gleeson Homes is seeking a Customer Relations Advisor to support the delivery of a 5-star customer experience in the region. As a key member of the team, you will be responsible for championing the customer journey and ensuring that customers receive the highest level of service.

The ideal candidate will have excellent customer relationship management skills, both online and face-to-face, and be able to communicate effectively with customers to resolve any issues or concerns.

Key Responsibilities:

  • Support the delivery of a 5-star customer experience in the region
  • Champion the customer journey and ensure that customers receive the highest level of service
  • Actively support the regional sales and build teams to meet and exceed customer expectations
  • Manage and resolve customer complaints in an efficient and timely manner
  • Provide excellent customer service communication skills, both written and verbal

Requirements:

  • Excellent customer relationship management skills
  • Excellent customer service communication skills
  • IT literate, especially in relation to Microsoft packages
  • Experience working within a customer service role
  • Strong collaborative, team working, and interpersonal skills

Benefits:

  • Generous holiday entitlement of 26 days per annum + bank holidays
  • Discretionary Bonus Scheme
  • Holiday Buy Back Scheme
  • Company Pension Scheme
  • Private Medical Insurance Scheme
  • Healthshield membership
  • Life Assurance Scheme
  • Share Purchase Plan
  • Highstreet/Store Discounts
  • Development Opportunities


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