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Executive Director of Client Service Management

2 months ago

Bristol, Bristol, United Kingdom ADLIB Recruitment | B Corp™ Full time

About the Company: Our client is a well-established and renowned Public Relations Agency based in the South West, specialising in delivering outstanding Strategic Communications and Campaigns for B2B Clients across a range of industries.

This is a key leadership role within the agency, offering the chance to work closely with the agency owner while driving both operational efficiency and creative excellence.

You will work hand-in-hand with the agency owner to shape and deliver the strategic vision of the business, ensuring that clients receive exceptional service and results.

You will have a passion for mentoring, team leadership, and operational management, as well as a strong track record of delivering creative, high-impact campaigns.

Key Responsibilities:

  • Lead and mentor the agency's PR team, providing guidance, support, and professional development opportunities.
  • Oversee key client accounts, delivering successful PR campaigns from conception through to execution.
  • Drive new business efforts, helping to grow the agency's client portfolio and service offerings.

Requirements:

  • Proven ability to lead and inspire a team, with excellent people management skills.
  • Strong understanding of PR fundamentals, including media relations, content development, and crisis management.
  • Ability to manage multiple projects, work under pressure, and deliver results in a fast-paced environment.

What We Offer:

  • Competitive salary and benefits package.
  • A supportive, creative, and dynamic working environment.