Customer Service Representative

2 months ago


Leicester, Leicester, United Kingdom Stonewater Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Stonewater. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and resolving complex customer inquiries in a timely and professional manner.

Key Responsibilities:

  • Provide exceptional customer service to customers via phone, email, and in-person interactions
  • Resolve complex customer inquiries and issues in a timely and professional manner
  • Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction
  • Develop and maintain a thorough understanding of Stonewater's products and services
  • Stay up-to-date with industry trends and best practices in customer service

Requirements:

  • Previous customer service experience in a contact center environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively as part of a team

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career development and advancement
  • A dynamic and supportive work environment
  • Access to training and development programs
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off

About Stonewater:

Stonewater is a leading provider of affordable housing and support services. We are committed to delivering exceptional customer service and creating a positive impact in the communities we serve. Our team is passionate about making a difference and we are seeking like-minded individuals to join our team.



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