Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Stonewater. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and resolving complex customer inquiries in a timely and professional manner.
Key Responsibilities:
- Provide exceptional customer service to customers via phone, email, and in-person interactions
- Resolve complex customer inquiries and issues in a timely and professional manner
- Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction
- Develop and maintain a thorough understanding of Stonewater's products and services
- Stay up-to-date with industry trends and best practices in customer service
Requirements:
- Previous customer service experience in a contact center environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving and analytical skills
- Ability to work collaboratively as part of a team
What We Offer:
- A competitive salary and benefits package
- Opportunities for career development and advancement
- A dynamic and supportive work environment
- Access to training and development programs
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
About Stonewater:
Stonewater is a leading provider of affordable housing and support services. We are committed to delivering exceptional customer service and creating a positive impact in the communities we serve. Our team is passionate about making a difference and we are seeking like-minded individuals to join our team.
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