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E-Commerce Assistant

4 weeks ago

Woking, Surrey, United Kingdom Woking & Sam Beare Hospices Full time

About the Role:

We are seeking an E-Commerce Assistant to join our team at Woking & Sam Beare Hospices. As a key member of our retail team, you will be responsible for assisting with the day-to-day operations of our online store, including product management, customer service, and order fulfillment.

Key Responsibilities:

  • Assist with the management of our online store, including product uploads, pricing, and inventory management.
  • Provide excellent customer service to our online customers, responding to queries and resolving issues in a timely and professional manner.
  • Assist with the processing and fulfillment of online orders, including packaging and shipping.
  • Contribute to the development and implementation of our e-commerce strategy, including market research and trend analysis.
  • Work closely with our retail team to ensure seamless integration of online and offline sales channels.

Requirements:

  • GCSE English and Maths (or equivalent)
  • Photographic flair
  • Excellent IT skills
  • Numerate
  • Literate, with strong grammar skills
  • Able to plan, organise and prioritise tasks
  • Ability to calculate and record basic sums to enable accurate completion of banking and trading statements
  • Basic IT skills
  • Understanding of the current ecommerce environment
  • Effective communicator with excellent communication skills both face to face and in the written form
  • Understanding of safe working practices

Benefits:

  • Annual leave: 25 days rising to 27 days after 2 years' service, rising to 28 days after 5 years' service
  • Flexible working: We fully support flexible working opportunities including working part time depending on the role
  • Free parking: Free parking is available
  • Employee counselling: Counselling sessions are available to all members of staff
  • Discounted complementary therapies: Our Wellbeing Team offer discounted therapies to all members of staff including massages and reflexology and Staff Wellbeing Days
  • Blue light discount card: Staff can apply for a Blue Light card that offers discounts across 15 retailers
  • On site café: Our Garden Café based at the Hospice in Goldsworth Park offers a range of hot and cold food options including sandwiches and jacket potatoes. Hot and cold drinks and snacks with a discount offered to all members of staff

About Us:

We are a patient-centred charity that delivers palliative and end of life care to those with advanced life-limiting illnesses, who live in Northwest Surrey. We care for patients and provide support to families and carers in the community as well as in our In-Patient Unit and Well Being Centre at the Hospice.

We are a passionate and dedicated team of professionals that make a real difference to the families across Surrey community.

A career within the hospice is fulfilling and exciting, working with amazing people all of whom are extremely passionate about what they do. I genuinely feel supported to make a difference to the work we do and being the best that we can be.