E-Commerce Assistant

3 weeks ago


Woking, Surrey, United Kingdom Woking & Sam Beare Hospices Full time

About Woking & Sam Beare Hospices

We are a patient-centred charity that delivers palliative and end of life care to those with advanced life-limiting illnesses, who live in Northwest Surrey.

Job Role: E-Commerce Assistant

We are seeking an E-Commerce Assistant to join our team, who will be responsible for assisting with the day-to-day operations of our online store.

Key Responsibilities:

  • Assist with the management of our online store, including product listings, pricing, and inventory management.
  • Process customer orders, respond to customer inquiries, and resolve any issues that may arise.
  • Assist with the development and implementation of our e-commerce strategy, including researching new technologies and trends.
  • Work closely with our retail team to ensure seamless integration between our online and offline channels.
  • Provide excellent customer service, responding to customer inquiries and resolving any issues in a timely and professional manner.

Requirements:

  • GCSE English and Maths (or equivalent)
  • Photographic flair
  • Excellent IT skills
  • Numerate
  • Literate, with strong grammar skills
  • Able to plan, organise and prioritise tasks
  • Ability to calculate and record basic sums to enable accurate completion of banking and trading statements
  • Basic IT skills
  • Understanding of the current ecommerce environment
  • Effective communicator with excellent communication skills both face to face and in the written form
  • Understanding of safe working practices

Benefits:

  • Annual Leave: 25 days rising to 27 days after 2 years' service, rising to 28 days after 5 years' service
  • Flexible Working: We fully support flexible working opportunities including working part time depending on the role
  • Free Parking: Free parking is available
  • Employee Counselling: Counselling sessions are available to all members of staff
  • Discounted Complementary Therapies: Our Wellbeing Team offer discounted therapies to all members of staff including massages and reflexology and Staff Wellbeing Days
  • Blue Light Discount Card: Staff can apply for a Blue Light card that offers discounts across 15, retailers
  • On Site Café: Our Garden Café based at the Hospice in Goldsworth Park offers a range of hot and cold food options including sandwiches and jacket potatoes. Hot and cold drinks and snacks with a discount offered to all members of staff

About Us

We are passionate about our colleagues' careers. Along with our commitment to provide every colleague with a personal development plan to achieve their vocational goals, we provide the following industry leading benefits.


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