Customer Service Administrator Property Consents

7 hours ago

Bury St, Suffolk, United Kingdom Morson Talent Full time
Job Title:

Customer Service Administrator – Property Consents

Location:

Bury St Edmunds, UK

Contract:

12-Month Fixed Term (with potential for extension)

Working Hours:

Monday – Friday, 8:30 AM – 5:00 PM

Salary:

£15.78 per hour

Job Overview:

Our client, UK Power Networks, is undergoing a restructure and expanding their team. We are currently seeking two highly organized and customer-focused Property and Consents Customer Service Administrators to join the team in Bury St Edmunds. This is a varied and dynamic role that will involve handling a wide range of enquiries and ensuring they are directed to the correct departments within the business.

Key Responsibilities:
  1. Handling Enquiries:
  • Manage and respond to a diverse array of incoming enquiries, ensuring they are routed to the appropriate teams or departments.
Customer Service:
  • Provide exceptional customer service over the phone, ensuring a positive experience for all stakeholders.
Administrative Support:
  • Offer general administrative support across the property and consents teams, including document management and data entry.
Problem Solving:
  • Use initiative and problem-solving skills to manage enquiries that may not be straightforward, requiring a proactive approach to find the right solution.
Liaison:
  • Work closely with internal teams across the business to ensure enquiries are handled efficiently and effectively.
Training and Development:
  • Participate in a comprehensive training program lasting approximately 3 months to become familiar with all aspects of the role.
Key Requirements:Experience:

Previous experience in a customer service, call centre, office, or administrative role is essential. Experience within utilities or legal consents would be highly advantageous.

Skills:

Excellent communication and interpersonal skills, with the ability to think outside the box and navigate through the business effectively.

Flexibility:

Ability to manage a varied workload and adapt to changing priorities.

IT Proficiency:

Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Working Arrangements:

This role offers a blended working arrangement with initial on-site training. Following the training period, you will continue to work on-site with the possibility of some flexibility in working arrangements as you become more established in the role.

Interview Process:

The interview process will be conducted on-site at UKPN's Bury St Edmunds office.

If you are a proactive and customer-oriented professional with a background in administration or customer service, and you thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity with UK Power Networks.

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