Marketing and Events Coordinator

4 weeks ago

London, Greater London, United Kingdom iGlobal Forum Full time
About the Role

We are seeking a highly organized and detail-oriented Marketing and Events Assistant to join our team at iGlobal Forum. As a key member of our events team, you will play a crucial role in ensuring the smooth execution of events initiatives while providing essential support to marketing, operations, and customer service teams.

Job Responsibilities
  • Marketing Support:
  •   Develop, create, and manage content for all iGlobal Forum social media channels to increase engagement, reach, and brand awareness.
  •   Engage with our online community, respond to comments, and foster meaningful conversations.
  •   Track and analyze social media performance, providing regular reports on growth, engagement, and content effectiveness.
  •   Grow and manage our media partnerships to extend marketing reach into key target markets, from ideation and planning to identification and negotiating partnerships.
  •   Partnership fulfillment, ensuring all deliverables are executed on both sides.
  •   Monitor, track, and report on all partnerships.
  •   Perform administrative tasks as needed to support the marketing team.
  •   Monitor and respond to customer emails.
  •   Build accurate customer lists and segments in HubSpot CRM platform.
  • Operations Support:
  •   Assist in day-to-day operational tasks, ensuring that processes run smoothly and efficiently.
  •   Collaborate with the operations team to streamline workflows and improve overall efficiency.
  •   Maintain and update internal databases, tracking systems, and documentation related to operations.
  •   Support the coordination of logistics for events, meetings, and other company activities.
  • Customer Service:
  •   Act as a point of contact for customer inquiries, providing timely and accurate information.
  •   Resolve customer issues or escalate them to the appropriate department as needed.
  •   Gather customer feedback to help improve products, services, and overall customer satisfaction.
  •   Support the development of customer service protocols and best practices.
Requirements
  • Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
  • 1-3 years of experience in marketing, customer service, or operations support roles.
  • Strong understanding of marketing principles and digital marketing tools.
  • Excellent organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite, with experience in CRM and marketing automation tools being a plus.
  • Exceptional communication skills, both written and verbal.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Problem-solving skills with a customer-focused mindset.
  • Willingness to adapt and work U.S. business hours occasionally around events.
Preferred Skills:
  • Experience with social media management, content creation, and graphic design tools (e.g., Canva, Adobe Creative Suite).
  • Familiarity with project management tools (e.g., Asana, Trello) and data analysis software (e.g., Google Analytics).
Why Join Us?
  • Opportunity to work in a dynamic and growing company.
  • Collaborative and supportive work environment.
  • Professional growth and development opportunities.
  • Competitive salary ($60,000 - $80,000 per year), benefits package, and perks.

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