Collections and Experiences Manager
7 days ago
We are seeking an experienced Collections and Experiences Manager to join our team at The National Trust. This is a unique opportunity to lead the development of high-quality visitor experiences and engage audiences with our work.
The successful candidate will have experience in delivering inspirational engagement activities, excellent organisational skills, and a flexible customer-focused approach with experience in delivering high standards of customer service.
Key Responsibilities- To work closely with the Visitor Operations and Experiences Manager to ensure every aspect of the visitor experience is a high-quality experience and shaped by our story.
- To deliver elements of our core visitor programme and design and implement other high-quality seasonal programmes.
- Experience of delivering inspirational engagement activities and understanding of how to interpret significant collections to varied audiences.
- People skills, enabling good working relationships with those in your team and across the property.
- Excellent organisational skills, and the ability to time manage projects successfully.
- Strong interpersonal skills, able to deal with visitors in a variety of situations.
- Flexible customer-focused approach with experience in delivering high standards of customer service.
- Substantial pension scheme of up to 10% basic salary.
- Free entry to National Trust places for you, a guest, and your children (under 18).
- Rental deposit loan scheme.
- Season ticket loan.
- EV car lease scheme.
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible.
- Employee assistance programme.
- Free parking at most Trust places.
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