Collections and Experiences Manager

7 days ago


Grantham, Lincolnshire, United Kingdom The National Trust Full time
About the Role

We are seeking an experienced Collections and Experiences Manager to join our team at The National Trust. This is a unique opportunity to lead the development of high-quality visitor experiences and engage audiences with our work.

The successful candidate will have experience in delivering inspirational engagement activities, excellent organisational skills, and a flexible customer-focused approach with experience in delivering high standards of customer service.

Key Responsibilities
  • To work closely with the Visitor Operations and Experiences Manager to ensure every aspect of the visitor experience is a high-quality experience and shaped by our story.
  • To deliver elements of our core visitor programme and design and implement other high-quality seasonal programmes.
Requirements
  • Experience of delivering inspirational engagement activities and understanding of how to interpret significant collections to varied audiences.
  • People skills, enabling good working relationships with those in your team and across the property.
  • Excellent organisational skills, and the ability to time manage projects successfully.
  • Strong interpersonal skills, able to deal with visitors in a variety of situations.
  • Flexible customer-focused approach with experience in delivering high standards of customer service.
Benefits
  • Substantial pension scheme of up to 10% basic salary.
  • Free entry to National Trust places for you, a guest, and your children (under 18).
  • Rental deposit loan scheme.
  • Season ticket loan.
  • EV car lease scheme.
  • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible.
  • Employee assistance programme.
  • Free parking at most Trust places.
Estimated Salary Range: £30,000 - £40,000 per annum

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