Customer Experience Ambassador
2 weeks ago
Loungers is a fast-growing business with a passion for delivering exceptional customer experiences. Our commitment to hospitality drives our success, and we're always looking for talented individuals who share our vision.
Salary
The estimated salary for this role is £25,000 per annum, plus tips shared equally across the team based on hours worked.
Job Description
As a Front of House Team Member, you'll be the face of our business, providing top-notch service to every customer who walks through our doors. You'll work closely with management and the team to deliver great shifts, ensuring every guest leaves feeling welcome and comfortable. Your natural charm and charisma will shine in this role, making you a valuable asset to our team.
Key Responsibilities:
* Deliver exceptional customer service, adapting your style to meet the needs of every customer
* Work collaboratively with the team to achieve excellent service standards
* Contribute to creating a welcoming and inclusive atmosphere in our venues
Required Skills and Qualifications
* Bags of energy and a warm personality
* Excellent communication skills and ability to build rapport with customers and colleagues
* Self-motivation and ability to work at pace with limited supervision
* A natural talent and passion for hospitality
Benefits
* Tips shared equally across the team, based on hours worked
* Paid breaks and staff food on every shift
* 50% discount on food in all three brands from day one
* 28 days holiday, pro rata
* Competitions and incentives
* Christmas and Boxing Day off
* The best staff party - Loungefest
* Emotional and practical support via the Licenced Trade Charity
* Power over your pay with Wagestream
* Company pension scheme
* Long service awards
What's Next?
If you're passionate about delivering exceptional customer experiences and have a flair for hospitality, we'd love to hear from you.
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