Digital Experience Advocate

7 days ago


Dorchester, United Kingdom Virgin Media O2 Full time

Are you passionate about delivering outstanding customer experiences and making a real impact in the retail industry? As a Digital Experience Advocate at Virgin Media O2, you'll have the opportunity to do just that. By becoming an expert in all things O2, promoting our products, services, and brand, you'll consistently meet store targets and contribute to the overall success of O2.

Why Join Us?

We're an equal opportunities employer, working hard to remove bias and barriers for our people and candidates. We build equity and inclusion into everything we do, so you can be your authentic self throughout your application journey with us. Plus, with a competitive hourly rate of £11.81, plus potential earnings through our accreditation program, you'll be motivated to achieve great things.

Key Qualifications
  • Good active listening skills to understand customer needs and preferences;
  • Empathy to relate to customers and provide a personalized service;
  • Excellent communication skills to convey information and instructions clearly, as well as handle customer complaints and resolve issues effectively;

We offer a wide range of support, rewards, and tools focused on helping you prioritize what really matters. Our comprehensive induction program includes a 4-day (30 hours) induction within the first two weeks of your start date. And with 23 days annual leave, additional day off to celebrate your birthday, and a host of family-friendly policies, you'll have the perfect work-life balance.



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