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Customer Experience Advisor
2 weeks ago
As a **Customer Experience Advisor at Dorchester Sports Centre (9-15 hours per week or variable hours are available on a zero hours contract)**, you will carry out concierge duties at the front of house, welcoming, engaging with and directing customers and visitors to the centre and supporting back-office administration, supporting digital/phone booking enquiries. Your role will involve:
- Explaining and selling membership packages, products and bookings
- Ensuring the front of house area is presentable. Supporting customers with the self-serve kiosks
- Helping customers achieve their personal journey’s by discussing the best fitness package for them
- Attending and supporting with internal and external promotional activities. Supporting at events
- Flexible to work early mornings, evenings and weekends.
- Full training will be provided.
**Essential**:Excellent customer service skills. Experience of working in a customer service environment. Able to work flexible hours.
**Desirable**: Sales and marketing experience. Experience of using MIS systems. NVQ level 2 in Leisure Operations or Customer Service.
**Salary**: Up to £23,860 per annum (pro rata for part time hours)
**Hours**: 9-15 hours per week
Benefits include: free parking, discounted staff gym membership, pension scheme and a wide range of training opportunities and progression routes.
**(Please note this vacancy may close earlier than the date specified)**
**Job Types**: Part-time, Permanent, Zero hours contract
**Salary**: Up to £23,860.00 per year
Expected hours: 9 - 15 per week
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site gym
- On-site parking
- Sick pay
Ability to commute/relocate:
- Dorchester: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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