Customer Care Advisor

5 months ago

Dorchester, United Kingdom Magna Housing Limited Full time

**Customer Care Advisor**
- **Salary: £24013 per annum**:

- ** Hours: 37 hours per week (Mon - Fri)**:

- ** Location**: Predominately home-based working with some travel to the office in Dorchester or Williton, therefore commutable distance from office would be advantageous.

**At Magna, our vision is to create great homes together. Magna have ambitious plans and we are seeking creative, aspirational, and talented people to work with us**

**The Role**:
We are seeking a customer-focused, highly motivated, and approachable Advisor with strong relationship-building skills to join our exceptional Customer Contact team. This role is pivotal in supporting both our customers and wider Magna colleagues, ensuring they remain at the forefront of everything we do. Your main objective will be to understand our customers' needs and consistently provide them with exceptional experiences.

**What you take care of**:

- Initiating repair requests, addressing housing-related enquiries, and creating contacts in our CRM system.
- Using IT systems to provide solutions and help answer queries.
- Liaising with contractors and wider work colleagues and partners.

**What you need to be successful**:

- Previous experience of working in customer service, together with excellent communication skills and the ability to manage your own assignments.
- IT literate with a proficient knowledge of MS Word, Excel, Outlook, or equivalents.
- Able to provide great customer service and get it right first time, with the ability to multi-task and provide fast paced accurate decisions to fulfil customer need.
- Act calm under pressure and spot trends - role modelling what great customer experience looks like.
- Enjoy learning in a dynamic and fast paced environment, whilst embracing challenge.
- Full training will be provided (Training will take place on site and virtually).

Applicants with transferrable skills are encouraged to apply.

**Magna Benefits**:
We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.

**We offer**:

- 25 days holiday (rising to 30 days after 5 years’ service)
- Pension matched up to 8%.
- Employee assistance & health care cash plan
- Learning and development
- Discounts on entertainment, high street shops and grocery shopping
- Wellbeing portal
- Colleague Voice

**Our full range of benefits can be viewed on our website under each vacancy**:
For an informal discussion about this post, please contact Dani Davies - Resourcing Business Partner at or mobile: 07528 974936.

We’re Magna Housing, a customer-centred housing association, mainly working in Dorset and Somerset (our head office is in Dorchester) with a vision to create great homes together. We want to make sure that we constantly add value to the lives of our customers, and our colleagues, and we work hard to deliver this year on year.

Our vision of “Creating Great Homes Together” is fundamental to the work we do and we have ambitious plans to be “beyond the best” over the next ten years.

Magna prides itself on being large enough to influence but small enough to care. We are on an exciting journey - one that requires agility in how the business develops over the next decade, and different, innovative ways of working as we explore new territory.

Inclusion is important to us here at Magna, and inclusion for everyone is our commitment to making long term and deep change to become an organisation known for being inclusive and welcoming for all. We won’t achieve our vision, mission or strategy without being inclusive. It is the foundation of how we work, our culture and our values and how we adjust to make sure our customer and colleague experiences are welcoming and relevant.

Our successes come through an appreciation of difference - different perspectives, experiences, thoughts, actions and skills. All of which add value and generate innovation. Embracing difference will enable us to get it right, first time, and offer the right homes in the right place for our customers.

For further information about Magna, please visit our website by clicking **here**.

**#teammagna

  • Customer Care Advisor

    5 months ago

    Dorchester, United Kingdom Magna Housing Limited Full time

    **Customer Care Advisor** - **Salary: £22,228 per annum plus benefits**: - ** Hours: 34.25 hours per week (Mon - Fri)**: - ** Location**: Predominately home-based working with some travel to the office in Dorchester or Williton, therefore commutable distance from office would be advantageous. **At Magna, our vision is to create great homes together....

  • Customer Advisor

    6 months ago

    Dorchester, United Kingdom Connect2Dorset Full time

    **Job Title: Customer Advisor** **Location: Dorchester** **Contract Type: Temporary** **Salary: £12.39 per hour** **About Us**: Connect2Dorset is a managed service agency owned by Dorset Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our...

  • Leaving Care Personal Advisor

    2 months ago

    Dorchester, United Kingdom Service Care Solutions Full time

    Leaving Care Personal Advisor Duration: Initially 3 months Hours: 37 hours a week Rate: 21-25 umbrella an hour dependent on experience Dorset Council are looking for a Leaving Care Personal Advisor to join their team based in Dorchester. As a Leaving Care Personal Advisor you will:Support young people aged between 16 and 25 years going through the asylum...

  • Christmas Customer Advisor

    6 months ago

    Dorchester, United Kingdom Boots Full time

    Summary Job Reference: - 219371BR Dorchester, Cornhill Fixed Term We are now recruiting Christmas Customer Advisors for our Dorchester Cornhill store. Applicants must be able to work the following shift patterns: 5 days a week across Monday - Sunday from 9am - 6pm. 6 hours a day with 1 or 2 days off a week. **Christmas Customer Advisor** Joining us as...

  • Customer Service Advisor

    5 months ago

    Dorchester, United Kingdom Barclays Full time

    **Customer Service Advisor** **Dorchester** **Salary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Customer Advisor

    5 months ago

    Dorchester, United Kingdom Boots Full time

    Summary Job Reference: 233031BR - Job Reference: 2 3 3 0 3 1 B R Dorchester, Cornhill Permanent 37.5 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and...

  • Leaving Care Personal Advisor

    2 months ago

    Dorchester, United Kingdom CV-Library Full time

    Leaving Care Personal Advisor Duration: Initially 3 months Hours: 37 hours a week Rate: £21-25 umbrella an hour dependent on experience Dorset Council are looking for a Leaving Care Personal Advisor to join their team based in Dorchester. As a Leaving Care Personal Advisor you will: Support young people aged between 16 and 25 years going through...

  • Personal Advisor

    5 months ago

    Dorchester, United Kingdom Connect2Dorset Full time

    Overview: We are seeking a dedicated and compassionate Personal Banking Advisor to join our team. As a Personal Banking Advisor, you will provide personalized banking services and financial advice to our valued customers. This role requires excellent customer service skills, attention to detail, and a strong understanding of banking products and...

  • Customer Experience Advisor

    5 months ago

    Dorchester, United Kingdom 1610 Full time

    As a **Customer Experience Advisor at Dorchester Sports Centre (9-15 hours per week or variable hours are available on a zero hours contract)**, you will carry out concierge duties at the front of house, welcoming, engaging with and directing customers and visitors to the centre and supporting back-office administration, supporting digital/phone booking...

  • Customer Advisor

    5 months ago

    Dorchester, United Kingdom Boots Full time

    Summary Job Reference: - 227061BR Dorchester, Cornhill Fixed Term 15 hours per week **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be...

  • Customer Advisor

    5 months ago

    Dorchester, United Kingdom Boots Full time

    Job Reference: 208596BR Dorchester, Cornhill Fixed Term Full-time | Part-time - Save Job **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be...

  • Customer Advisor

    5 months ago

    Dorchester, United Kingdom Boots Full time

    Summary Job Reference: - 208596BR Dorchester, Cornhill Fixed Term Full-time | Part-time **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be...

  • Parts Advisor

    7 months ago

    Dorchester, United Kingdom Pembrook Resourcing Full time

    Parts AdvisorPembrook Resourcing are currently seeking a parts advisor on behalf of their client.Duties - * As a Parts Advisor for our Client, you will play a vital role in providing an outstanding level of service to both the colleagues you work with and the customers you serve. * You will need to have excellent communication skills, with a positive...

  • Customer Relations Advisor

    5 months ago

    Dorchester, United Kingdom Country Court Full time

    **Customer Relations Manager - Required at our Brand New Care Home 'Selwood House Care Home' in Charlton Down, Dorchester, Dorset -Part of the Country Court Family** **Hours: 37.5 Hours per week -Monday to Friday** **Salary OTE £39,000 (£25,000 BASIC & £14,000 Commission for an on-target performance)** Care about people as much as the numbers? Are you...

  • Parts Advisor

    5 months ago

    Dorchester, United Kingdom Pembrook Resourcing Full time

    **Parts Advisor** **Pembrook Resourcing are currently seeking a parts advisor on behalf of their client.** **Duties -** - As a Parts Advisor for our Client, you will play a vital role in providing an outstanding level of service to both the colleagues you work with and the customers you serve. - You will need to have excellent communication skills, with a...

  • HR Advisor

    6 months ago

    Dorchester, United Kingdom JF Roberts Full time

    **Join Our Team as a Human Resources Advisor in Dorset!** Are you passionate about making a difference in people's lives? Do you have a knack for fostering positive work environments? We are searching for a dedicated and skilled Human Resources Advisor to join our caring team in Dorset. A HYBRID ROLE - REQUIREMENT TO BE IN OFFICE 2 DAYS PER WEEK. **About...

  • Parts Advisor

    5 months ago

    Dorchester, United Kingdom Performance Resourcing Full time

    **Parts Advisor** Dorchester, Dorset £25,000 - £28,000/annum. We are recruiting an Experienced **Parts Advisor** for a **Franchise Car Dealership** in the **Dorchester **area. **Join a friendly local team**, and you'll soon discover that our client will invest both in their business and in you. From a comprehensive training and development programme....

  • Parts Advisor

    5 months ago

    Dorchester, United Kingdom Performance Resourcing Full time

    **Parts Advisor** Dorchester, Dorset £25,000 - £28,000/annum. We are recruiting an Experienced **Parts Advisor** for a **Franchise Car Dealership** in the **Dorchester **area. **Join a friendly local team**, and you'll soon discover that our client will invest both in their business and in you. From a comprehensive training and development programme....

  • Mortgage Advisor

    5 months ago

    Dorchester, United Kingdom Connells Full time

    Mortgage Advisor Connells Estate Agency are looking for a Mortgage and Protection Advisor to join them in Dorchester. OTE £45k What’s in it for you? Excellent internal progression to support your career aspirations Lucrative earning potential and uncapped commission Abundance of lead opportunities Supportive and rewarding environment ...

  • Bmw Customer Service Apprenticeship

    5 months ago

    Dorchester, United Kingdom Vertu Motors Full time

    **Vertu BMW Dorchester** Do you want to earn a basic salary of £18,000 per year with this increasing to £24,500 plus bonus after successful completion of your apprenticeship? If the answer is Yes, then we are currently searching for people who are either looking to retrain with a company who will invest in their development or, for someone looking to kick...