Hospitality and Events Coordinator

2 months ago

Liverpool, Liverpool, United Kingdom Elior Full time

Job Summary:

The Event Sales and Administration Specialist will play a key role in the event sales team at Elior, providing administrative support and managing events from initial enquiry to confirmation and planning. This is an exciting opportunity to join a dynamic team and contribute to the success of our events business.

Key Responsibilities:

  • Provide administrative support to the events sales team, including printing menus, updating weekly overviews, and liaising with the hospitality operational team.
  • Answer incoming client queries and provide excellent customer service.
  • Organise client events and work closely with other departments to ensure seamless execution.
  • Prepare and follow up with clients on proposals, quotations, and contracts to maximise revenue opportunities.
  • Conduct site visits of event spaces and maintain accurate client records and databases.
  • Guide clients through the planning process and ensure all documentation is ready for handover to the event operations team.
  • Work closely with the Sales team to drive new business and achieve budgets and set targets.
  • Manage multiple inboxes and communicate frequently with clients to provide excellent customer service.
  • Take personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre- and post-event.
  • Recognise opportunities to maximise revenue, conversion, and drive repeat business.

Requirements:

  • Excellent standard of communication skills, verbal and written.
  • Excellent IT skills.
  • Customer service orientation.
  • Attention to detail.
  • Excellent working in a team or alone.
  • Previous experience in a similar role or administration.

Benefits:

  • Salary of up to £29,500 - £30,000 per annum.
  • Performance bonus.
  • Tips.
  • Company events.
  • Company pension.
  • Cycle to work scheme.
  • Free food.
  • Paid volunteer time.
  • Referral programme.
  • Store discount.

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