Sales Growth Manager
2 days ago
About the Role:
eGain Corporation is a leading provider of knowledge management software, trusted by global brands to improve customer experience and reduce service costs. As a Sales Growth Manager at eGain, you will play a crucial role in driving our sales initiatives by qualifying inbound marketing leads.
Key Responsibilities:
- Qualify inbound marketing leads using the MEDDIC sales qualification methodology to ensure that leads handed over to our Client Directors are of high quality and have a strong potential for conversion.
- Research leads before introductory calls to understand their digital engagement and market position.
- Identify customer needs, pain points, and vision during calls, document details in CRM, and report weekly.
- Nurture leads with standardized content and engagement schedules via email and calls.
- Ensure leads meet criteria before qualifying for sales opportunities and disposition non-advancing leads in CRM.
- Provide feedback on lead quality.
- Maintain accurate CRM records, track lead metrics, and analyze trends to improve qualification processes.
- Develop and manage sales pipelines using email, phone, and other prospecting activities.
Requirements:
- Bachelor's degree in business, marketing, or a related field.
- Proven experience in sales or business development, preferably in the SaaS or technology sector.
- Proficient in CRM software and Microsoft Office Suite.
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