Product Support Specialist
2 months ago
Job Summary:
nGenium is seeking a skilled Product Support Specialist to join their engineering team in the UK. As a key member of the team, you will be responsible for installing, servicing, maintaining, repairing, and upgrading complex analytical instruments in high-tech labs across the world.
Key Responsibilities:
- Install, service, maintain, repair, and upgrade complicated analytical instruments in high-tech labs across the world.
- Support customers and identify opportunities to build relationships and increase sales.
- Produce key documentation and write up quotations.
Requirements:
- Science background as a lab technician or analytical chemist working with analytical instrumentation.
- Hands-on experience troubleshooting and using chromatography, Mass spec, and spectroscopy equipment.
- Field Service Experience (Desirable)
- Good customer service and problem-solving skills.
- Strong educational background within science and engineering.
- Full UK driving license and right to work.
- Ability to travel.
About nGenium:
nGenium is a specialist manufacturer of analytical instruments. They are in an exciting period of growth and are looking to expand their engineering team in the south of the UK.
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