Complaints Administrator Position

7 days ago


Manchester, United Kingdom Hirecracker Full time

Are you looking for a rewarding administrative role where you can utilize your skills to provide excellent customer service?

About the Company

Hirecracker is a well-established Credit Broker offering dynamic and client-focused services.

We are seeking a motivated and organized Complaints Administrator to support our team in ensuring compliance with company guidelines and regulatory policies.

Job Description

This vital role involves working with a shared mailbox to collect data from correspondence, adding information to our system, and sharing details with the correct handlers.

You will log incoming complaints across various categories, provide administrative support to complaint handlers, including phone-based support for queries and new complaints.

Your responsibilities will include collaborating with other departments to handle additional requests, such as warranty support.

Requirements
  • At least 12 months of administrative experience
  • Strong knowledge of Microsoft Word, Excel, Outlook, and SharePoint
  • Excellent organizational and communication skills

We offer a competitive salary of £24,000 - £26,000 per annum, depending on experience, along with growth potential and opportunities to develop within a leading industry organization.



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