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Portfolio Development Manager

2 months ago


Cambridge, Cambridgeshire, United Kingdom uConnect Full time
Customer Success Manager Job Description
At uConnect, we are committed to providing our clients with exceptional service and support. As a Customer Success Manager, you will play a critical role in ensuring the success of our clients, driving product adoption, and identifying opportunities for account growth.

Responsibilities
• Serve as the main point of contact for a dedicated portfolio of clients, building strong, long-term relationships to ensure satisfaction and loyalty.
• Drive product adoption by educating clients on the full range of the product's capabilities, helping them maximize the value of modules they have purchased.
• Proactively identify potential risks and work closely with clients and internal teams to mitigate them before they escalate.
• Identify opportunities for account growth through upsells and cross-sells by understanding clients' business needs and challenges/pain points and aligning them with our product offerings.

Requirements
• Bachelor's degree or equivalent experience in business, communications, or a related field.
• 3-5 years of experience in Customer Success, Account Management, or a related role within a SaaS or technology company.
• Proven track record of managing a large portfolio of clients with a focus on driving engagement, mitigating risk, and upselling.