Travel Experience Specialist

2 days ago

Norwich, Norfolk, United Kingdom Oyster Travel Full time

Unlock Your Potential as a Travel Consultant with Oyster Travel

We're seeking a skilled and passionate Travel Consultant to join our award-winning team at Oyster Travel. As a key member of our dynamic team, you'll have the opportunity to craft unforgettable travel experiences for our clients, while continuously expanding your knowledge of the industry.

Key Responsibilities:

  1. Travel Experience Creation: Match customer needs with ideal holiday options, ensuring a seamless and personalized experience.
  2. Client Relationships: Foster genuine connections with clients, delivering exceptional service that exceeds expectations.
  3. Client Information Management: Efficiently capture and manage essential client details for tailored service.
  4. Travel Expertise: Serve as a knowledgeable travel advisor, offering expert insights on various products and destinations.
  5. Long-Term Relationships: Drive customer satisfaction and encourage repeat business through consistent, high-quality service.
  6. Product and Destination Expertise: Continuously expand knowledge through supplier training and self-directed research.
  7. Customer Queries: Identify, own, and resolve customer queries with a solution-oriented approach.
  8. Customer Service: Uphold and exemplify the highest standards of customer service in all interactions.
  9. Financial Transactions: Handle financial transactions professionally, including collecting and processing payments accurately.
  10. Performance Goals: Strive to meet and exceed monthly and annual performance targets.
  11. Travel Logistics: Guide clients through travel logistics, including visa requirements and passport procedures.
  12. Company Values: Embody and promote Oyster Travel's values in all aspects of your work.

Requirements:

  1. Proven Track Record: Minimum 2 years of experience in a travel agency, demonstrating growth and success.
  2. Results-Driven: Strong motivation to achieve personal and team goals, with a history of meeting or exceeding targets.
  3. Adaptability: Thrive in a dynamic, fast-paced environment, handling multiple tasks with ease and precision.
  4. Customer-Centric: Exceptional communication skills and a natural flair for delivering outstanding customer service.
  5. Attention to Detail: Keen eye for the finer points, ensuring accuracy in all aspects of travel planning.
  6. Self-Starter: Ability to work independently while also excelling as a collaborative team player.
  7. Problem-Solving: Resilience and creativity in addressing complex queries and challenges efficiently.
  8. Industry Passion: A genuine enthusiasm for travel and a desire to stay current with industry trends and destinations.
  9. Time Management: Skilled at prioritizing tasks and managing multiple projects simultaneously.

Benefits of Joining Oyster Travel:

  1. Industry Leadership: Be part of an award-winning travel agency recognized for excellence in the industry.
  2. Fun and Friendly Team Culture: Immerse yourself in a fun, friendly, and passionate team culture.
  3. Generous Bonus Schemes: Enjoy generous personal and team bonus schemes, plus top seller holiday fund, ancillary competitions, and tour operator incentives and perks.
  4. Overseas Educational Trips: Participate in overseas educational trips to enhance your travel expertise.
  5. Continuous Learning: Enjoy continuous learning opportunities in an industry-leading agency.
  6. Discounted Travel: Enjoy discounted travel.
  7. Flexible Working Hours: Closed on Sundays and Bank Holidays, with two Saturdays off per month.
  8. Team Events: Regular team evenings and special events.
  9. Recognition: Long service celebrations and annual Oyster birthday festivities.
  10. On-Site Parking: On-site parking available.

Job Types: Full-time, Part-time

Experience: Travel Agency: 2 years (required)

Work Authorisation: United Kingdom (required)

Work Location: In person

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