Tate Retail Operations Manager

6 days ago


London, Greater London, United Kingdom Tate Full time

At Tate, we are seeking an experienced Retail Operations Manager to join our team in London. As a key member of the Retail Leadership team, you will play a vital role in ensuring the smooth operational running of our retail outlets.

About the Role

This is a full-time, fixed-term position reporting to the Deputy Head of Retail. You will have line management responsibility for several Floor Managers based across the London sites and will be based in London primarily working across Tate Modern and Tate Britain with occasional project work at our regional sites.

Key Responsibilities
  • You will champion the empowerment of our teams and elevate customer experience by leading by example in embodying Tate's values and being an advocate for inclusivity and diversity.
  • You will work collaboratively across the organisation to deliver the strategic aims of our department through three key channels – people, customer, profit.
  • You will ensure the right people are in the right place at the right time, empower colleagues to deliver exceptional customer experience, and drive revenue generation.
Requirements
  • You are an expert in retail operations with strong knowledge of KPIs and POs.
  • Communication skills are your expertise, regularly working collaboratively with stakeholders across multiple teams.
  • You are an experienced manager who can lead, motivate, and empower large and diverse teams.
  • You are passionate about developing your team and proactively provide opportunities for learning and development.
  • You are able to prioritise deadlines, work unsupervised, make decisions independently, and work across multiple projects simultaneously.
About Us

Tate is committed to creating a diverse and inclusive space for our visitors and colleagues. We are a Disability Confident Scheme member and interview all disabled applicants who meet the essential criteria for a job vacancy.

The estimated salary for this position is £55,000-£65,000 per annum, depending on experience.



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