Tate Retail Operations Manager
3 weeks ago
Job Description:
The Trading Support Manager plays a crucial role in the Retail Leadership team, ensuring the smooth operational running of Tate's retail outlets in London.
As a key member of the team, you will work collaboratively across the organisation to deliver the strategic aims of the department through three key channels – people, customer, profit.
You will lead by example in embodying Tate's values, championing the empowerment of our teams and elevating customer experience.
- You will have expertise in retail operations, know your KPIs from your POs, and be the go-to person for your colleagues.
- Communication skills are your expertise, working regularly and successfully with stakeholders across multiple teams.
- You are an experienced manager who can lead, motivate, and empower large and diverse teams.
- You are passionate about developing your team and proactively provide opportunities for learning and development.
- You are able to prioritise deadlines, work unsupervised, make decisions independently, and work across multiple projects simultaneously.
- You have proven project management and organisational skills, and are confident in forward planning, as well as demonstrating flexibility and responding to change.
- You are a creative thinker and problem solver, able to work in a dynamic environment and deliver against tight deadlines.
- You are technically proficient with an understanding of commercial systems, reporting software, and Microsoft Office suite.
- You share our commitment to creating a diverse and inclusive space for our visitors and colleagues, and are able to support your team to deliver on this commitment.
- You demonstrate our Tate values and are open, bold, rigorous, and kind.
About the Role:
This is a full-time, fixed-term role, reporting to the Deputy Head of Retail.
You will have line management responsibility for several Floor Managers based across the London sites.
You will be based in London, primarily working across Tate Modern and Tate Britain, with occasional project work at our regional sites.
You will be flexible and available to work weekends, early mornings, and evening shifts.
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