Deputy Head of Laboratory Operations
2 weeks ago
Job Summary
The Deputy Head of Laboratory Operations is a key member of the laboratory management team responsible for ensuring the smooth operation of the laboratory. This role requires a strong understanding of laboratory management principles and the ability to lead a team to achieve high-quality results.
Key Responsibilities
- Manage the day-to-day activities of the laboratory and support the department manager to deliver expected service levels.
- Uphold the health and safety of the team and ensure that risk assessments are conducted regularly.
- Foster a zero-accident culture through diligent hazard reporting, enhancements, and auditing processes.
- Champion continuous improvement to drive operational excellence and heightened process efficiency.
- Lead the 5S process to continuously improve the laboratory with support from the improvement function.
- Coach and mentor team leaders to guarantee service delivery, team development, and uphold standards.
- Remain knowledgeable about the Laboratory Quality Management System and ensure constant adherence to its policies and procedures.
- Ensure procedural compliance in laboratory work, sample handling, record-keeping, and the maintenance of worksheets.
- Oversee appropriate staff training and maintain up-to-date training documents including ongoing competency assessments.
- Maintain and calibrate laboratory equipment to ensure safety and accuracy.
- Address complaints and non-conformance reports promptly and effectively.
- Cooperate with the quality team to ensure full ISO 17025 compliance and manage quality control processes.
- Take part in external audits and represent the laboratory during these audits.
- Optimize turnaround time (TAT) while managing costs and resources.
- Strategize on waste management and reduction in the lab.
- Oversee team management, including recruitment, training, mentoring, motivation, and disciplinary matters.
- Liaise with the ASM/Customer Service team to ensure outstanding customer service.
- Be the interface for translating customer requirements within the lab.
- Uphold the company's professional image and adhere to the Equal Opportunities and Harassment Policies.
- Understand and comply with company rules, procedures, and notices.
- Act as a deputy to the Department Manager (Production & Technical) as needed.
- Conduct internal audits per the site's audit schedule.
Requirements
- Degree or equivalent in science.
- Relevant lab management experience.
- Understanding of ISO 17025, UKAS, customer requirements, audit procedures, and methods.
- Proven experience in target-driven roles, dealing with a variety of internal and external customers, proficiency in IT, LIMS, spreadsheets, and databases.
- Experience in a UKAS-accredited laboratory.
- Prior management experience in a food laboratory setting is desired although not essential.
- Ability to effectively present complex information and expert use of LIMS and instrument integration.
- Strong management skills, including performance and absence management, dedication to customer satisfaction, and a commitment to a safe work environment.
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