Litigation Assistant

9 hours ago

Tamworth, Staffordshire, United Kingdom GB - Global Full time
About the Role

We are seeking a motivated and enthusiastic Litigation Assistant to join our team at Strata Solicitors. As a Litigation Assistant, you will be responsible for opening claims on the case management system, conducting initial enquiries, and making telephone calls to clients, third parties, and their motor insurers.

Key Responsibilities
  • Open claims on the case management system and conduct initial enquiries.
  • Make telephone calls to clients, third parties, and their motor insurers.
  • Work within and support the team in achieving and maintaining full compliance with all office protocols, client service level agreements, and client key performance indicators.
  • Ensure full compliance with all office protocols, client service level agreements, and client key performance indicators on all own handled claims.
  • Assist in general team administrative duties.
About You
  • Enthusiastic positive person with a can-do approach.
  • Strong communication skills and good telephone manner.
  • Ability to cope under pressure and respond to demands.
  • Adaptable to change.
  • Problem-solving approach.
  • Good organisational skills.
  • Self-motivation and good use of initiative.
  • Ability to work independently and as part of a team.
What We Offer

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

  • Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days.
  • Defined contribution pension scheme, which Gallagher will also contribute to.
  • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
  • Income protection, we'll cover up to 50% of your annual income, with options to top up.
  • Health cash plan or Private medical insurance.

Other benefits include:

  • Three fully paid volunteering days per year.
  • Employee Stock Purchase plan, offering company shares at a discount.
  • Share incentive plan, HMRC approved, tax effective, stock purchase plan.
  • Critical illness cover.
  • Discounted gym membership, with over 3,000 gyms nationally.
  • Season ticket loan.
  • Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
  • Emergency back-up family care.

We value inclusion and diversity.

Inclusion and diversity is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with. If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, colour, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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