Digital Commerce Operations Manager

4 weeks ago


London, Greater London, United Kingdom HeadX Full time
Job Title

Senior Ecommerce Operations Specialist/Manager at HeadX

About the Job

We are seeking a highly skilled Senior Ecommerce Operations Specialist/Manager to join our team at HeadX. The successful candidate will be responsible for managing all aspects of ecommerce operations, including sales and marketing strategies, website management, automation, risk assessment, profitability optimization, data analysis, customer support, and compliance.

Key Responsibilities
  • Manage all aspects of ecommerce operations across clients' journeys and experiences.
  • Develop and execute sales and marketing strategies to drive business growth.
  • Implement effective tools, software, and technologies to streamline website ecommerce operations.
  • Ensure day-to-day website operations and platform are running smoothly from technical aspects.
  • Develop and manage dashboards, reporting structures, OKRs, KPIs, SOPs, Metrics, and Compliance standards.
  • Automate all aspects of the website and ecommerce operations using necessary tools, APIs, and plugins.
  • Anticipate and mitigate risk factors across operations, building sustainable business plans.
  • Elevate business profitability based on set goals and objectives.
  • Analyze metrics and data, marketing reports, and profit margins.
Requirements
  • Minimum 5 years of experience in ecommerce operations.
  • Fluent in English (speaking, writing, and reading).
  • Experience in B2C digital retail market within the ecommerce space.
  • Agile and able to work in a fast-paced environment.
  • Proficiency in website management platforms (e.g., Shopify).
  • Knowledge of sales and marketing strategies for ecommerce.


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