Call Centre Team Member

3 weeks ago


Luton, Luton, United Kingdom NHS Full time

Job Description: We are looking for a skilled and dedicated individual to join our Switchboard team as a Call Centre Team Member. In this role, you will be responsible for providing excellent customer service to patients, relatives, and staff, while working in a fast-paced environment.

Key Responsibilities:

  1. Respond to incoming calls from patients, relatives, and staff in a timely and professional manner.
  2. Manage all calls presented to Emergency Phones and call appropriate teams to respond via a bleep system.

Person Specification:

  • GCSE English and Maths grade C and above
  • Experience in NHS Switchboard or Call Centre environment
  • Ability to work under pressure in a high-volume environment

Salary and Benefits: The salary for this role is approximately £26,000 - £31,000 per annum, depending on experience. Additionally, you will receive a comprehensive benefits package, including access to training and development opportunities.

About Us: Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas. Our Trust is committed to delivering high-quality patient care using the best clinical knowledge and technology available.


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