Care Technology Officer

3 weeks ago


London, Greater London, United Kingdom Outward Housing Full time
About the Role

We're looking for a proactive and knowledgeable Care Technology Officer to join our team at Outward Housing. This role is integral to enhancing our care delivery through digital transformation. You will lead the development and support of essential systems like Sona Time-Management and a new Care Planning system, working closely with our Care & Support staff to ensure these tools are effective and user-friendly.

Your work will help streamline operations and empower our staff to provide better care for vulnerable individuals. If you're passionate about leveraging technology to make a difference in the Care & Support sector, this role is for you.

Responsibilities
  • Lead the development and support of essential systems.
  • Collaborate with Care & Support teams to assess staff digital skills and create tailored training tools.
  • Act as the primary contact for C&S system-related queries, troubleshooting, and escalating complex issues to systems' providers.
  • Manage the Digital Inbox, triaging queries and ensuring timely responses.

Requirements
  • Right to work in the UK.
  • Ability and willingness to commute to the Outward London office (N17) up to five days a week and travel regularly to other Outward service delivery sites in North-East London as required.
  • Proven experience in the Care & Support sector.
  • Strong IT background, including implementing and supporting software systems.

Salary and Benefits
  • $45,000 - $55,000 per year.
  • Annual leave entitlement: 4 weeks paid annual leave, plus bank holidays.
  • A comprehensive health insurance plan.


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