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Sales Team Manager

2 months ago

Guildford, Surrey, United Kingdom Office Angels Full time
{"h1": "Sales Team Leader Opportunity", "p": "We are seeking a highly motivated and experienced Sales Team Leader to join our dynamic team at Office Angels. As a Sales Team Leader, you will be responsible for managing and motivating a dedicated team to exceed sales targets and deliver exceptional customer service.

Key Responsibilities:

* Manage weekly sales targets, margins, and key performance indicators (KPIs)
* Use CRM systems to manage customer relationships, improve retention, and maximise customer lifetime value
* Provide excellent after-sales service, conduct delivery checks, and resolve customer issues promptly
* Collaborate with the Business Development Manager to devise strategic actions and contribute to weekly trading reports
* Ensure accurate financial reporting and manage key aspects like stock availability and product discontinuations
* Drive cross-sell and up-sell opportunities, and lead consumer-to-trade email conversions
* Manage the team inbox, handle customer escalations, and support training initiatives
* Attend delivery meetings, optimise sales by reviewing stock availability, and ensure the team follows return and refund procedures
* Stay updated with fraud, PCI Compliance, and GDPR training
* Act as a brand ambassador at trade shows and events, representing the company in the best possible light

Requirements:

* Minimum of 2 years of sales experience, preferably in a B2B retail environment
* CRM experience is a plus
* Strong negotiation, time management, and organisational skills
* Proven track record of achieving sales targets and delivering outstanding customer service

If you are a motivated and experienced sales professional looking for a new challenge, please apply or contact us for more information.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
"}