Support Services Specialist
3 weeks ago
We are seeking a highly motivated Customer Service Advisor to join our Stafford-based team. As the first point of contact for customers, you will provide exceptional service, resolve queries efficiently, and maintain accurate records.
Key Responsibilities
- Handle incoming calls, emails, and chat queries from customers.
- Provide detailed information regarding products and services.
- Resolve customer complaints promptly and escalate when necessary.
- Process customer orders and manage account details.
Salary and Benefits
Expected remuneration for this position is £27,500 - £32,000 annually, considering location and industry standards. You will also receive a comprehensive benefits package, including pension scheme and health insurance.
Requirements
- Previous experience in a customer service or support role is preferred.
- Excellent problem-solving and communication skills.
- Ability to multitask in a high-pressure environment.
- Proficiency in Microsoft Office and CRM systems.
What We Offer
- Competitive salary and bonuses based on performance.
- Opportunities for career advancement and skill development.
- A supportive work environment with flexible working hours.
- Pension scheme and health insurance benefits.
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