Support Services Specialist

3 weeks ago


Stafford, Staffordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000
About the Role

We are seeking a highly motivated Customer Service Advisor to join our Stafford-based team. As the first point of contact for customers, you will provide exceptional service, resolve queries efficiently, and maintain accurate records.


Key Responsibilities
  1. Handle incoming calls, emails, and chat queries from customers.
  2. Provide detailed information regarding products and services.
  3. Resolve customer complaints promptly and escalate when necessary.
  4. Process customer orders and manage account details.

Salary and Benefits

Expected remuneration for this position is £27,500 - £32,000 annually, considering location and industry standards. You will also receive a comprehensive benefits package, including pension scheme and health insurance.


Requirements
  • Previous experience in a customer service or support role is preferred.
  • Excellent problem-solving and communication skills.
  • Ability to multitask in a high-pressure environment.
  • Proficiency in Microsoft Office and CRM systems.

What We Offer
  • Competitive salary and bonuses based on performance.
  • Opportunities for career advancement and skill development.
  • A supportive work environment with flexible working hours.
  • Pension scheme and health insurance benefits.


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