Service and Repair Specialist

5 days ago

StratforduponAvon, Warwickshire, United Kingdom Brellis Recruitment Ltd Full time

Job Summary:

We are seeking a highly skilled Service and Repair Specialist to join our team at Brellis Recruitment Ltd. As a key member of our technical support team, you will play a crucial role in providing expert repair and maintenance services to our clients.

About the Role:

The successful candidate will be responsible for:

  • Providing technical support and training to our clients and internal teams, ensuring they have the necessary skills to operate and maintain our equipment.
  • Managing and organizing training sessions, including scheduling, logistics, and participant records.
  • Performing repairs and servicing on our equipment, including fault finding and component-level repairs, to ensure optimal performance and efficiency.
  • Ensuring service and repair processes meet our company standards, adhering to industry regulations and best practices.
  • Handling customer queries and providing technical support via phone and email, ensuring prompt and effective resolution of issues.
  • Maintaining and monitoring loan equipment, ensuring it is ready for use and meeting our clients' needs.
  • Collaborating with internal teams on technical issues and participating in regular service meetings to ensure seamless communication and coordination.
  • Completing administrative tasks using our company systems, including data entry, reporting, and record-keeping.

Requirements:

To be successful in this role, you will need:

  • Experience in a similar service or repair role, with a strong understanding of technical principles and practices.
  • Strong problem-solving skills and attention to detail, with the ability to analyze complex issues and develop effective solutions.
  • Excellent communication skills, with a customer-focused approach and ability to work effectively with internal teams and external clients.
  • Technical ability to diagnose and repair at a component level, with training and certification in relevant areas.
  • Proficiency in using computer systems for service and repair records, including data entry, reporting, and record-keeping.
  • Experience in a regulated industry is a plus, with a strong understanding of industry regulations and best practices.
  • UK driving license required for travel to client sites, as needed.

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