Guest Services Coordinator

2 weeks ago


Harlow, Essex, United Kingdom AccorHotel Full time

Overview

AccorHotel is committed to delivering exceptional experiences for our guests. As a Guest Services Coordinator, you will play a critical role in achieving this goal by providing personalized service and creating lasting memories for our guests.

Job Description

This role requires a proactive and organized individual who can work effectively in a fast-paced environment. Key responsibilities include:

  • Managing room reservations and updating accurate information in the system
  • Recommending property facilities to enhance the guest experience
  • Assisting guests with information and special requests
  • Ensuring the best selection for the guest and maximizing revenue through upselling

Qualifications

  • A minimum of 1 year experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Able to work independently and as part of a team

Benefits

In addition to an estimated salary of $50,000 - $70,000 per annum, you will enjoy a range of benefits, including:

  • Employee benefit card offering discounted rates at Accor hotels worldwide
  • Opportunities for career growth and development within the company
  • The ability to make a difference through our Corporate Social Responsibility activities


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