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Service Support Coordinator

1 month ago

Leeds, Leeds, United Kingdom Leeds City College Full time

About the Role

This is a part-time position that requires 18.5 hours of work per week. The successful candidate will support the Service Support Manager in delivering a high-quality support service across the department and delivery sites, ensuring that all curriculum requirements are met.

Key Responsibilities

  • Implement effective systems and processes to support the delivery of high-quality learning programs at site(s) with specialist vocational delivery.
  • Maintain a smooth operation of salons, dispensary, and reception areas.
  • Assess students on reception and sales and services units as required.
  • Provide high-level customer service support to all LCC stakeholders on a day-to-day basis.

About You

  • You will be a high-performing professional with a background in Hair or Beauty.
  • Have an eye for detail and excellent communication skills.
  • Evident customer service experience.
  • Able to work in a fast-paced learning environment.

Benefits

  • Annual leave entitlement: 27 days (increasing to 32 days after 5 years service).
  • Generous pension schemes: Teachers' Pension Scheme and Local Government Pension Scheme.
  • Memberships and discounts: TOTUM card (formerly NUS card).
  • Travel and commuting: discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus, and Cycle to work schemes.
  • Learning and development opportunities: staff development days.
  • Employee wellbeing initiatives.
  • Flexible and hybrid working opportunities.

About Us

Leeds City College is one of the largest further education institutions in the country and a leading provider of apprenticeships regionally. We offer a vibrant and diverse learning environment, delivering excellent and innovative education that is supportive, inspiring, and life-changing. Our values put students first and are at the heart of everything we do.

We are committed to lifelong learning and investing in our staff. You'll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress.

Safeguarding

At Luminate Education Group, we are committed to the safeguarding and welfare of all our students, including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set in Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks, including an enhanced DBS check, online checks, and two satisfactory references.