Customer Experience Specialist

3 weeks ago

London, Greater London, United Kingdom HOUSE OF COMMONS-3 Full time

**House of Commons-3: A Great Place to Work**

The House of Commons, a unique and exciting workplace, is right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day-to-day running of the House.

Our team delivers integrated facilities management services to ensure a comfortable, safe, and efficient environment for Members of Parliament, their staff, and staff of the House to work in; as well as providing a welcoming and functional environment for all visitors to the House of Commons.

We are seeking an enthusiastic individual to join our thriving team within a busy coffee bar, right in the heart of the Parliamentary community. We want to inspire our customers to love great coffee.

This is a fantastic opportunity to deliver exceptional customer service and provide a polished and professional experience for every one of our customers. Some of the key responsibilities include:

  • Providing high-quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Interacting with customers, assessing their needs and references, and taking orders.
  • Responding promptly to requests from customers in a polite and professional fashion, making recommendations and up-selling additional products when appropriate.

To be successful in this role, you will demonstrate:

  • Experience providing barista-made coffee in a similar role within a high-volume, high-quality cafeteria/coffee bar/hospitality establishment.
  • Experience of delivering an excellent standard of hospitality service within a customer-facing catering role, demonstrating flexibility and the ability to respond to the ever-changing dynamics of the service environment and the needs of different groups of people.

**Benefits:**

We offer an attractive range of benefits including:

  • 30 days' annual leave (increasing to 35 days after first full leave year).
  • Civil Service pension with an average employer contribution of 28.97%.
  • Access to training and development.
  • Flexible working.
  • Interest-free season ticket loan and bicycle loan.

The estimated salary for this role is **£23,500 - £25,500 per annum**, depending on experience.

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