Client Support Specialist

2 days ago


Caerphilly, United Kingdom Ecolab Full time
About the Role

In this exciting opportunity, you will have the chance to work with a renowned global Fortune 500 company, Ecolab, as a CLIENT SUPPORT SPECIALIST. Your primary responsibility will be to deliver exceptional customer experiences through prompt and professional communication.

Key Responsibilities:

  1. Handling customer inquiries via phone, email, or chat platforms.
  2. Providing accurate and comprehensive product information, resolving queries, and addressing customer concerns.
  3. Assessing customer needs, troubleshooting issues, and offering suitable solutions.
  4. Maintaining accurate records of customer interactions in the CRM system.
  5. Collaborating with internal teams to resolve complex customer issues and ensure timely resolutions.

This is an excellent opportunity for individuals who value excellent customer service and are passionate about delivering results. You will receive a competitive salary of approximately $55,000-$75,000 per annum, commensurate with your experience and qualifications, along with a comprehensive benefits package.



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