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Underwriting and Administrative Professional

2 months ago

Liverpool, Liverpool, United Kingdom Acorn insurance & Financial Services LTD Full time
About the Role

We are seeking a highly motivated and detail-oriented Underwriting and Administrative Professional to join our team at Acorn Insurance & Financial Services LTD. As a key member of our household insurance team, you will be responsible for handling internal referrals, validating online sales, and assisting with underwriting tasks.

Key Responsibilities
  • Handle internal referrals from sales and renewal teams, as well as customers
  • Validate all online sales to ensure accuracy and compliance
  • Assist and learn underwriting processes to provide excellent customer service
  • Invite renewals and complete lapses in a timely manner
  • Deal with existing customers for mid-term adjustments and provide exceptional customer service
  • Report to the Head of Department/Manager and contribute to the team's success
Requirements
  • Commercial awareness of the market and ability to understand bespoke systems
  • Confident telephony manners and excellent communication skills
  • Ability to work towards targets within a fast-paced environment and meet SLAs
  • Proficiency in Microsoft Office products and ability to learn new systems
  • Household experience is an advantage, but not a necessity
About Us

Acorn Insurance & Financial Services LTD is a growing business with a strong commitment to providing excellent customer service and building long-term relationships with our clients. We offer a comprehensive training program and opportunities for career growth and development.

What We Offer
  • Enhanced annual leave entitlement starting at 31 days and potentially increasing to 35 days per year
  • Additional buy and sell holidays
  • Company sick pay scheme
  • Company-paid maternity and paternity leave
  • Generous company pension scheme
  • A comprehensive mental health support system
  • A wide network of mental health first aiders
  • A reward and discount platform
  • Fresh fruit deliveries twice a week
  • A cycle to work scheme
  • Free eye test vouchers and a contribution towards the frames
  • Regular employment engagement and charity fundraising events