Electronic Gaming Host

6 days ago

Glasgow, Glasgow City, United Kingdom The Rank Group Full time

About The Rank Group

The Rank Group is a leading gaming and entertainment company with a rich history of innovation and customer satisfaction.

Job Description

We are seeking an Electronic Gaming Host to join our team at Grosvenor Casino, Glasgow Riverboat. As a key member of our gaming floor team, you will be responsible for delivering exceptional customer experiences and creating a welcoming atmosphere for our electronic gaming customers.

Key Responsibilities

  • Develop strong relationships with regular customers, understanding their preferences and tailoring the experience to meet their needs.
  • Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions, ensuring a positive and engaging atmosphere for all customers.
  • Work collaboratively with colleagues to provide efficient and dynamic service across leisure, food, and beverage.
  • Stay up-to-date with the latest developments in electronic gaming and online offers, promoting membership and encouraging customers to take advantage of our services.
  • Ensure compliance with all regulations, particularly those related to alcohol licensing, food safety, and safer gambling practices.

Requirements

  • Positive attitude and passion for delivering exceptional customer experiences.
  • Experience in a hospitality role, with a strong understanding of customer service principles.
  • Knowledge of electronic gaming and a willingness to learn and adapt to new developments.
  • Ability to work collaboratively as part of a team, with excellent communication and interpersonal skills.
  • Comfortable with change and able to adapt to new ways of working.

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