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Electronic Gaming Host
2 months ago
About Us
Grosvenor Casinos is a leading gaming and entertainment company that offers a unique and exciting experience to its customers. We are committed to providing a memorable and entertaining experience to our guests, and we are looking for talented individuals to join our team as Electronic Gaming Hosts.
Job Summary
We are seeking a skilled and enthusiastic Electronic Gaming Host to join our team at Grosvenor Casino, Glasgow Riverboat. As an Electronic Gaming Host, you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.
Key Responsibilities
- Customer Service
- Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Work with your colleagues to provide efficient and dynamic service across leisure, food and beverage
- Ensure you keep your customers informed of the latest developments in electronic gaming and in our on line offer, with the intention of them becoming members of Grosvenor on line.
- Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and always promote and champion safer gambling
- Teamwork
- Work collaboratively with your colleagues to achieve our business objectives
- Contribute to a positive and inclusive team culture
- Continuous Improvement
- Stay up-to-date with the latest developments in electronic gaming and our on line offer
- Identify opportunities for improvement and implement changes to enhance the customer experience
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.
