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Glasgow, Glasgow City, United Kingdom The Rank Group Full timeAbout UsGrosvenor Casino, Glasgow Merchant City, is part of The Rank Group, a leading gaming and entertainment company.Job DescriptionWe are seeking an Electronic Gaming Host to join our team. As a host, you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for.Your...
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Electronic Gaming Host
2 months ago
About The Rank Group
The Rank Group is a leading gaming and entertainment company that operates a number of popular brands, including Grosvenor Casinos. We are committed to providing an exceptional customer experience and creating a fun and engaging atmosphere for our guests.
Job Description
We are seeking an Electronic Gaming Host to join our team at Grosvenor Casino, Glasgow Riverboat. As an Electronic Gaming Host, you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for.
Key Responsibilities
- Develop a deep understanding of our customers' preferences and tailor the experience to their needs
- Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
- Work collaboratively with colleagues to provide efficient and dynamic service across leisure, food, and beverage
- Keep customers informed of the latest developments in electronic gaming and our online offer, with the goal of encouraging them to become members of Grosvenor Online
- Ensure compliance with all regulations, particularly those related to alcohol licensing conditions, food safety, and safer gambling
Requirements
- Positive attitude and passion for delivering exceptional customer service
- Experience working successfully in a hospitality role
- Knowledge of and enthusiasm for electronic gaming
- Ability to collaborate with the wider business and adapt to new ways of working
- Strong communication skills and a commitment to promoting a positive and inclusive work environment
