Patient Services Assistant

1 week ago

StokeonTrent, Stoke-on-Trent, United Kingdom Tean Surgery Full time
Job Title: Patient Services Assistant

We are seeking a highly organized and communicative Patient Services Assistant to join our team at Tean Surgery. As a key member of our administration team, you will be responsible for providing exceptional patient care and support.

Main Responsibilities:
  • Greet and direct patients and visitors, ensuring a warm and welcoming environment.
  • Manage appointments, including making and confirming bookings, and issuing appointment cards.
  • Handle incoming correspondence, including letters, forms, and specimen bottles, and ensure accurate recording and processing.
  • Provide information and support to patients, including explaining surgery procedures and handling general enquiries.
  • Register new patients, temporary residents, and emergency patients, and ensure accurate recording of patient information.
  • Make telephone calls to patients, hospitals, and clinics to obtain test results and make appointments.
  • Order ambulances, both routine and emergency, and take messages and record details accurately.
  • Perform computer data entry, data allocation, and collation, and ensure accurate recording of information in accordance with practice procedures.
  • Scan information into patient records from letters and other documents.
  • Act as a chaperone as necessary, with relevant training and an active DBS.
  • Open and secure the premises, and maintain a tidy and organized reception area.
About Us:

Tean Surgery is a GP practice based across two sites in Tean and Blythe Bridge, serving a patient list of approximately 6,900. Our team includes 3 GP Partners, 1 Salaried GP, 3 Practice Nurses, and a well-established administration team.

We are committed to providing high-quality patient care and are seeking a dedicated and enthusiastic individual to join our team.

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