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Field Operations Supervisor

2 months ago

Bristol, Bristol, United Kingdom Cento Full time

Job Title: Field Operations Supervisor - Fire and Security

Location: Oxford / Bristol

Job Type: Full-Time, Permanent

Job Overview:

Cento is looking for a skilled and driven Field Operations Supervisor to oversee and direct a team of fire and security technicians. The ideal candidate will be responsible for managing field activities, ensuring that all installation, maintenance, and repair tasks are executed with the utmost attention to safety, quality, and client satisfaction. This role is vital in enhancing operational effectiveness, ensuring adherence to industry regulations, and fostering the growth and development of the field personnel.

Key Responsibilities:

  • Team Leadership & Management:
  • Guide, mentor, and lead a team of fire and security technicians, offering support and constructive feedback on performance.
  • Conduct regular team meetings and training sessions to ensure alignment with organizational goals and industry best practices.
  • Oversee the distribution of workload among technicians to ensure efficient resource utilization.
  • Field Operations:
  • Manage the scheduling, execution, and completion of installation, maintenance, and repair tasks for fire alarm systems, security solutions, CCTV, and access control technologies.
  • Ensure that all field operations comply with applicable codes, standards, and regulations.
  • Perform routine site inspections to assess work quality, safety compliance, and customer satisfaction.
  • Health & Safety:
  • Encourage a robust safety culture within the team, ensuring adherence to safety protocols and procedures.
  • Conduct risk assessments, enforce the use of personal protective equipment (PPE), and promote safe working practices.
  • Customer Relationship Management:
  • Act as the primary liaison for customers in the field, addressing inquiries and ensuring a high level of service satisfaction.
  • Collaborate with sales and customer service teams to resolve customer issues efficiently and professionally.
  • Operational Efficiency:
  • Monitor and analyze key performance indicators (KPIs) to ensure operational objectives are met or surpassed.
  • Implement process enhancements to boost efficiency, reduce costs, and improve service quality.
  • Manage inventory and equipment, ensuring all tools and materials are readily available and in optimal condition.
  • Compliance & Reporting:
  • Ensure all operations adhere to relevant fire and security industry standards, regulations, and company policies.
  • Prepare and submit regular reports on team performance, project progress, and any issues encountered.
  • Maintain accurate records of all field activities, including job completion reports, safety audits, and customer feedback.

Qualifications and Experience:

  • Demonstrated experience in a supervisory or management capacity within the fire and security sector.
  • Strong technical expertise in fire alarm systems, security solutions, CCTV, and access control technologies.
  • Exceptional leadership and team management abilities, with a focus on motivating and developing personnel.
  • Thorough understanding of industry standards, regulations, and health and safety practices.
  • Strong organizational skills with the capability to manage multiple tasks and projects concurrently.
  • Excellent communication and interpersonal skills, emphasizing customer service.
  • Proficiency in utilizing field service management software and other relevant IT tools.

Education and Certifications:

  • A relevant technical qualification in fire and security systems.
  • Health and Safety certification is preferred.
  • A valid driver's license is required.