College Services and Operations Specialist
3 weeks ago
Kaplan International College London is a vibrant university pathways college where students from over 80 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our prestigious university partners.
Job DescriptionWe are seeking a Senior College Services Advisor to join our team. As a key member, you will lead and support activities related to student services, providing exceptional customer experience and maintaining accurate information on our student management system.
The role involves:
- Providing flexible, personalised, and inclusive customer service in a student-facing environment.
- Dealing with student enquiries and maintaining accurate records.
- Maintaining student-facing content and developing quality assurance processes.
- Organising pre-arrival, arrivals, registration, and welcome events.
- Leading the development and delivery of extra-curricular activities.
- Providing administrative support across the team's functions.
- Assisting compliance with regulatory frameworks.
To be successful in this role, you will need:
- Excellent customer service skills.
- High-level verbal and written communication skills.
- A strong interest in working in education, particularly with international students.
- Experience in supporting students.
- Confident IT skills, including Microsoft Excel.
- Excellent organisational and time management skills.
- Ability to work flexibly and as part of a team.
- Attention to detail and confidentiality.
- Able to take initiative and commit to Equality, Diversity, and Inclusion.
In addition to a competitive salary, we offer a comprehensive benefits package, including:
- 28 days annual leave.
- Big discounts on Kaplan courses for you and your family.
- 24/7 confidential helpline providing counselling and other support services.
- Company pension contributions.
- Maternity, Adoption, Shared Parental, and Paternity/Partner pay above statutory levels.
- Medicash Health Cash Plan.
The estimated salary range for this position is £27,000 - £29,500 per annum, depending on location and experience.
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