Technical Support Specialist

2 weeks ago


Derby, Derby, United Kingdom https:www.energyjobline.comsitemap Full time

Technical Support Role - Heating

We are seeking a skilled Technical Support Engineer to join our team, providing expert guidance on heating systems and associated equipment to customers and team members.

This is an exciting opportunity for a Mechanical Engineer with knowledge of commercial or industrial heating systems to develop their career in a global leader of HVAC solutions.

Key Responsibilities:

  • Provide technical support to customers via phone, email, or in-person, addressing inquiries and troubleshooting issues.
  • Diagnose and resolve technical problems with heating systems and associated equipment.
  • Offer expert guidance on product installation, maintenance, and operation to clients and team members.
  • Work closely with the engineering and sales teams to support customer needs and deliver solutions.
  • Maintain accurate records of customer interactions and technical issues in the support system.
  • Participate in product training sessions to stay updated on new technologies and industry trends.
  • Assist with product testing and quality assurance processes as needed.
  • Collaborate with the team to develop and improve support processes and documentation.

Requirements:

  1. Degree or diploma in engineering or a HVAC related field.
  2. Experience of HVAC or refrigeration design or R&D.
  3. Comfortable in a customer facing environment.

What We Offer:

  • Salary starting at £45,000 depending on experience, increasing incrementally following probation and approximately every months thereafter.
  • Hybrid working.
  • 33 days holiday.
  • Private health insurance.
  • Enhanced private pension.


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