Operational Excellence Manager for Luxury Beauty Stock

3 days ago


Bicester, Oxfordshire, United Kingdom Charlotte Tilbury Full time
About the Role

We are seeking a highly skilled Operational Excellence Manager to join our team at Charlotte Tilbury, a leading luxury beauty brand. This is a fantastic opportunity to work in a fast-paced environment and contribute to the success of our stock operations.

About Your Responsibilities
  • You will be responsible for driving operational success through motivation of the team to hit KPI targets.
  • Drive profit protection by highlighting high stock volumes/slower selling lines to the business manager.
  • Manage stock operations assistants ensuring any delegated tasks are followed up and reviewed (if applicable).
  • Effective communication with the leadership team to support knowledge improvement to enhance customer experience instore where stock or any operations may impact or have changes.
  • Implement any brand processes meeting required deadlines.
  • Work and liaise with host store partners and senior stakeholders; ensuring brand compliance with policies and procedures.
  • Management of the shop floor replenished system and review to adapt the needs of the business where necessary.
  • Monitor and log the use of testers weekly and order in accordance to needs.
  • Management of all deliveries ensuring these are processed accurately and in a timely manner with any discrepancies raised and followed up.
  • Completion and checks of all administrative tasks.
  • Effective management of out of stocks to control instore lost sales.
  • Evaluate the write off process for products to comply with company policy and procedure, whilst limiting and reducing loss for the business.
About Our Offer
  • A competitive salary of £35,000 - £40,000 per annum.
  • A structured induction programme – Charlotte's Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow-up training provided during your first months of employment.
  • Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals.
  • Exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte's Magic Academy so you can be a true brand advocate.
  • Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain 'money can't buy' discounts on anything from gym memberships to cinema tickets.
About Us

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.



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