Luxury Brand Experience Manager

1 month ago


Bicester, Oxfordshire, United Kingdom Canada Goose Full time
Overview

Canada Goose, a renowned luxury performance lifestyle brand, seeks an experienced and driven individual to lead its store's customer experience initiatives. As the Lead - Experience, you will play a pivotal role in crafting engaging customer journeys, solidifying Canada Goose as a premium luxury brand.

About the Role

We are committed to creating an inclusive and equitable working environment where every team member can thrive. This exciting opportunity offers a unique chance to be part of a dynamic team that values innovation, creativity, and community building.

Key Responsibilities
  • Crafting Customer Journeys: Develop and implement strategies to create exceptional customer experiences, aligning with our luxury culture and performance-driven approach.
  • Sales and Service: Guide, coach, and mentor team members to consistently deliver high-quality service, driving sales and growth through relevant key performance indicators (KPIs).
  • Culture Building: Foster a culture of clienteling, ensuring seamless engagement between Brand Ambassadors and top clients, leveraging provided tools to elevate our services.
  • Talent Development: Support ongoing education and talent development for the store team, promoting accountability and effectiveness in representing our brand.
Requirements
  • Proven experience working with luxury lifestyle brands in high-traffic locations.
  • Excellent communication and interpersonal skills, with a focus on building strong relationships with colleagues and clients.
  • A keen eye for detail and ability to drive results through internal KPIs.
  • Strong time management and organizational skills, with the capacity to multitask in fast-paced environments.
  • Flexibility to work retail hours, including evenings, weekends, and holidays.
  • Proficiency in English is essential, with proficiency in another language an asset.
Benefits
  • A competitive salary of approximately $65,000 per year.
  • An opportunity to join a company built on Canadian roots and heritage, with a commitment to inclusion and diversity.
  • A supportive leadership team and collaborative work environment.
  • Ongoing training and professional development opportunities.


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